Find answers to our most frequently asked questions below.
If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
We love animals. So much in fact that we have an office dog named Moose. If he could talk, he would be happy to inform you that our products are cruelty-free. Additionally, our bar soaps are vegetable based. This means that no animal products, (such as beef tallow), have been used.
We are proud to say that we make all of our personal care products here in our factories in Rhode Island and southeastern Massachusetts.
Our unique formulations blend the finest ingredients to cleanse and/or nourish your skin. Some of the ingredient names on our packaging may sound scary or be hard to pronounce, but they are actually very simple ingredients that you will only find in high-quality personal care products. Check out our Ingredient Decoder to learn more!
Our company is RSPO certified. This means we use Mass-Balance Sustainable Palm Oil in our soap. The RSPO is a non-profit that has developed criteria which companies must comply with in order to produce Certified Sustainable Palm Oil (CSPO). These criteria help minimize the negative impact of palm oil cultivation on the environment and communities in palm oil-producing regions.
We do not give out personal customer information to third parties, ever. We respect your privacy. Any requests to be removed from mailing lists, our website, or any of our online systems where we store your information will be honored and acted on in a timely manner.
Damage during shipping happens. Sometimes our carrier services aren't as gentle with our packages as we'd like. In those cases, just reach out and we will typically mail out a replacement at no cost to you.
As for general returns or exchanges, unfortunately we do not accept any at this time.
For more information, please refer to our Refund Policy.
Unfortunately, we are not able to take payments by phone, so ordering through our site is the best option. We appreciate your understanding!